Requesting Health Information

Under federal and New York State law, you have a right to request health information such as assessments, Care Management notes and claims information related to your membership in VNS Health Health Plans. In addition, we will generally honor requests to furnish health information to a third party, such as an attorney, a court, or an insurance company, with written authorization from you or your legal representative.

How to Request Health Information

Contact information for requesting health information:

Email: [email protected]
Fax: 1-646-640-2882
Mail:
VNS Health
Medical Records Department
220 East 42nd Street, 6th Floor
New York, NY 10017
Phone: 1-866-986-7691

For health information requests, VNS Health encourages health plan members or their legal representatives to complete our Member Access Request Form and send it to the email address,* mailing address, or fax number listed above (and provided on the form).

If completing the form presents a hardship members or their representatives may email VNS Health directly at [email protected] or call 1 (866) 986-7691 with their request. 

For third-party requests, please also submit copies of documentation supporting your authority to request patient or health plan member records along with your request.

*If you email the form, please be aware that the internet is not secure and that information sent via unencrypted email could possibly be intercepted and read by other parties. By emailing the form, you recognize, acknowledge, and understand that there are inherent risks of communicating your health information via email and that you accept these risks.

Requesting Sensitive Health Information

If you are requesting sensitive health information such as alcohol/drug treatment, mental health information, HIV-related information, or genetic testing information, you must initial the appropriate line or lines on the Patient Access Request Form to allow VNS Health to release this type of information.