OTC Benefits

In 2025, you get up to $160 per quarter for OTC items. Be sure to use your benefit because it does not carry over to the next quarter. The allowance is to buy items for your own use and health and should not be used for anyone else.

Check your allowance by going to mybenefitscenter.com.

Before you use the card for the first time, you must call the number on your card to activate it. Follow the instructions included on the sticker on the front of your card.

Once your card is activated, you can use it for eligible purchases at participating stores and bodegas. No PIN or signature is required for in-store purchases — it works just like a prepaid card. Go to the checkout lanes, and simply swipe the card for payment. This card can be used only for eligible OTC items. To pay for prescriptions, you’ll need to use a different card.

To see the full range of eligible OTC items, please take a look at the OTC Program Catalog.

• OTC items can be bought at stores that are part of our network. For a complete list of participating stores and pharmacies, visit mybenefitscenter.com, or call us and we can help you find one.
• Order items online or by phone from participating stores, and your items will be delivered to your door. 
• If you must buy items from a store outside of our network, you can ask us to reimburse you.

Yes. There are two ways you can order OTC items for home delivery:

• Order by phone — If you would like to place your order over the phone, call our partner Convey at 1-855-858-5937 (TTY: 711), Monday–Friday, 8 am–11 pm EST. You will need to order from the OTC Program Catalog and have your item number(s) ready when you call.
• Order online — Visit mybenefitscenter.com. Have your EasyCare member ID card ready, and follow the simple instructions provided on the site.

Your items will be delivered at no cost to you, and you generally can expect to receive your order in 5–7 business days. You do not need to use your full OTC Card balance at one time, but remember that your balance does not carry over from quarter to quarter.

We encourage you to use network retailers. But, if you must make an out-of-network purchase, you can request a reimbursement up to the benefit amount available at the time of purchase.

To request reimbursement, please follow these steps:

• Submit an original itemized receipt showing the items you purchased. The receipt must include the store, where the purchase was made, the date of purchase, the specific name(s) of the product(s) purchased and the price paid.
• Your request must include information about you, so we know where to send your payment. Please be sure to include:

1. 1. 1. Your name and member ID number
      2. The complete address where your reimbursement should be sent
      3. Your phone number, so we can contact you if we have any questions 

All requests for reimbursement should be mailed to:

VNS Health 
Health Plans – OTC Reimbursement
220 East 42nd Street
New York, NY 10017

Or fax the information to 1-646-524-8338.

All requests must be submitted within 60 days of when the item was bought. Please allow up to 30 days for us to process your request and have a check mailed to you.

For more information, see your OTC Program Catalog.

Yes. As long as you are an active member, your OTC allowance will automatically reload on the first day of every quarter (January 1, April 1, July 1, and October 1). You have the full three months to use your benefit amount. Be aware that any balance remaining at the end of a quarter does not roll over to the next quarter.

Yes, you can. Check your balance online anytime at mybenefitscenter.com. Once on the site, you will be asked to enter your 19-digit Healthy Extras card number. On the next screen, you will be asked to enter your EasyCare Member ID Number to log in and check your balance.

You can also check your balance by calling us.

Call us to report a lost or stolen Healthy Extras card. We aim to have a new card mailed to your home within 7–10 business days. To activate your new card, go to mybenefitscenter.com.